Frequently asked Questions

How do I proceed when creating an order?

The product is visible by clicking the picture 

  • To start with, you need to choose the desired piece of jewelry 
  • Choose the gold color & read the descriptions carefully .
  • In case, you need a larger /smaller piece of you would like to do some modifications, you can message us/ email us
  • Choose the correct face up along with the preferred gold color..
  • Click on the icon Add to cart – and the product will automatically ‘fly’ into the cart.
  • If you wish to continue shopping, feel free to choose another product/size. Product you chose previously will stay in your cart.
  • When you are ready to finish your order, click on the shopping cart icon in the top right corner. Contents of your cart will be displayed and you’ll be able to change the number of products or remove something from your cart. You can add order notes, if any. On the right corner, you are seeing the amount to pay for goods and the Check out button.
  • The check out button leads to a new page where you have to fill in your contact name & all details in the form.
  • You can also save the details for the next time by checking the box at the bottom of the page.
  • You have a last option to return to the cart for any changes and if there is no changes , you can click the Orange button to Continue shopping.
  • Re-check your details and the order, especially all the required fields.
  • Select the shipping method and it is free for now, so you can continue with the payment.
  • Add your Credit /Debit card details and Press the button Pay now.
  • If the order was properly created, after a few seconds you will receive a notification email with e payment receipt.
  • If you experienced any problems while creating your order, you can contact us by phone, email or the Live chat service. We are always happy to help

How much is the shipping / postage?

The ordered goods are shipped by Local post within Thailand. All international shipping is taken care by FedEx/DHL The shipping cost depends on the value of your order. Shipping on all purchase is FREE this time. 

How can I pay?

We offer you 2 payment methods:

  • Pay by credit / debit card – pay with highest security on bank site.
  • Pay with Wise – secure payment via Wise which is a very easy process. Simple go to

How many days until the goods are delivered to me?

Orders received after 9:00 am and on weekends are processed only on the next working day!

Orders received are processed on the same working day.

Delivery period by Post is 1-2 days from the day of dispatch by our company. International packages takes 5-7 working days


How to proceed with claim of goods?

Claims are processed within 14 days. The goods are covered by a warranty period of 12 months in accordance with applicable laws.

Instructions when making a claim:

  • Send the goods together with copy of the invoice and accompanying letter via registered post /not COD/ to address: 
    Trinity designer jewel Co.,Ltd, M5- KBS Building, Mahesak Soi 3, Bangkok 10500, Thailand. 
  • Please state your name and surname in the accompanying letter, invoice number (you can find this number in your account. If you can’t find it, state the date when you placed the order and the total amount of the order). Please also state the reason for claiming goods.
  • In case of dissatisfaction you can return the jewellery within 14 days and exchange Jewellery within 30 days.
  • If you have further questions, please write us on

Can I claim only a part of my order?

Yes, you can return a part of your order as well. If you wish to claim it, we will send you back the money.

What services do you offer – resizing, engraving?

We offer all services connected to altering the jewellery or engraving. Please bear in mind that if you modify the products purchased in our e-shop, the warranty for the goods is automatically void.

Sold-out product – when will it be in stock again?

Our website is updated regularly. We recommend you follow it or set up a notification by email. Once the desired product is back in stock you’ll receive an email notification.

Do you do personalised jewellery?

We Specialize in various kind of jewelry. You can share your imagination and we will do our best to design & deliver the best .