Refund policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase (receipt of goods), unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Customized orders or any alterations requested are not eligible for refunds/returns once completed and delivered — see "Custom & Made-to-Order Deposits" below for cancellation terms that apply before delivery.

Custom & Made-to-Order Deposits
Because every piece is made to order, a different set of terms applies before your item is delivered:

  • If you cancel before design/CAD work has started: full refund of your deposit, minus payment processing fees.
  • If you cancel after design/CAD work has started: the agreed design/CAD charges are non-refundable; any remaining deposit balance is refunded.
  • If you cancel after production has started: your deposit is non-refundable, as materials and labor have already been committed to your order.
  • Once your piece is complete: it is treated as a finished custom good under the Returns policy above — not eligible for refund, only exchange in the case of a manufacturing defect.

Proof of Purchase
To complete your return, we require a receipt or proof of purchase.

Partial Refunds (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company — it may take some time before your refund is officially posted. Next contact your bank. If you've done all of this and still have not received your refund, please contact us at sales@trinitydesignerjewel.com.

Sale Items (if applicable)
Only regular priced items may be refunded; sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. Send us an email or send your item to: Trinity Designer Jewel Co., Ltd, 30-38 Mahesak Soi 3 Road, Bangrak, Bangkok 10500 — sales@trinitydesignerjewel.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. If it wasn't marked as a gift, we'll send the refund to the gift giver.

Shipping
Mail returns to Trinity Designer Jewel Co., Ltd, 30-38 Mahesak Soi 3 Road, Bangrak, Bangkok 10500. You're responsible for your own return shipping costs, which are non-refundable and deducted from any refund issued.