Refund Policy

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Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase (receipt of goods), unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Customized orders or any alterations requested are not eligible for refunds/returns once completed and delivered — see “Custom & Made-to-Order Deposits” below for cancellation terms that apply before delivery.

Custom & Made-to-Order Deposits
Because every piece is made to order, a different set of terms applies before your item is delivered:

  • If you cancel before design/CAD work has started: full refund of your deposit, minus payment processing fees.
  • If you cancel after design/CAD work has started: the agreed design/CAD charges are non-refundable; any remaining deposit balance is refunded.
  • If you cancel after production has started: your deposit is non-refundable, as materials and labor have already been committed to your order.
  • Once your piece is complete: it is treated as a finished custom good under the Returns policy above — not eligible for refund, only exchange in the case of a manufacturing defect.

Proof of Purchase
To complete your return, we require a receipt or proof of purchase.

Partial Refunds (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@trinitydesignerjewel.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email or send your item to:

Trinity Designer Jewel Co., Ltd
KBS Building, M Floor, Room M5, 30-38 Soi Mahesak 3, Suriya Wong, Bang Rak, Bangkok 10500, Thailand
Email- sales@trinitydesignerjewel.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Trinity Designer Jewel Co., Ltd
KBS Building, M Floor, Room M5, 30-38 Soi Mahesak 3, Suriya Wong, Bang Rak, Bangkok 10500, Thailand
Email- sales@trinitydesignerjewel.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.